Careers : Userful

Careers with Userful

Like being challenged? Having fun? Want to change the world? If the answer is yes, then you’ve come to the right place. At Userful you'll be a part of an elite team that's making a difference!

Userful is connecting the world through sustainable desktop computing. We're the world leader in green computing, and playing a major role in spreading computer access among the less fortunate of our planet. We're also transforming the course of desktop computing and bringing Linux to the mass market.

Today, Userful is changing the fundamentals of how desktop computers are deployed and managed. Tomorrow... well that's what we need your help with. Our products are revolutionary, but the real secret to our success is the incredibly talented team of smiling faces who warm our offices across Canada and in the US.

Our employees are encouraged to share their ideas, think big, and seek the support they need to thrive. We pride ourselves on our innovative, exciting approach to work and are always seeking talented individuals to join our outstanding team.

Current openings are listed below. Please submit your application if there is a specific position you are interested in, even if it isn't listed.

Current Openings

• Vice President Business Development
• Linux Technical Support Representative (Calgary)

Vice President Business Development

Fast-growing profitable software company seeks entrepreneurial business development sales executive as an individual contributor to aggressively build out our successful product into channels. Working directly with; the President, VP Strategic Partnerships and the rest of the Management Team in accordance with our strategic plan and goals. You have both strong ideas and strong execution. This position is one of those rare career making opportunities where you can drive exponential sales growth, help create the next big wave of change in four of the hottest areas of the technology industry (green tech, virtualization, linux/open source, and managed services). If you are looking for the opportunity to make a real difference, then Userful is the right choice for you. We are an organization that values our people. Best of all, if you’re smart, driven and hard working, you will quickly be able to see the impact your work has and the benefit it brings to our company, our employees, and the world at large.

The Company

Userful Corporation provides a culture that is creative and fun with an elite team that's transforming the course of desktop computing and bringing Linux to the mass market. We are aggressively growing worldwide demand for web-based computing and multi-seat Linux. A key part of Userful's culture is making the world a better place, we achieve this by making computers more accessible worldwide and by reducing their eco-footprint.

Duties and Responsibilities

• Fearless passion for cold calling and generating new sales lead opportunities.
• Navigate through organizations to source and develop relationships with key decision makers.
• Develop and implement a strategic and tactical sales plan that maximizes the promotion of products and revenue potential.
• Develop and manage sales pipeline, individual contributor revenue targets.
• Develop clear understanding of OEM/Partner's business & technical requirements to project lead engagement within Userful organization.
• Develop and maintain process for and apply solutions to complex sales cycles, documenting all the steps in the process.
• Confidently sell to C-level decision makers to win strategic and marquis accounts.
• Growth of the business through strategic partnerships and executive level relationships.
• Forecast sales and new business opportunities over a 1-2 year time span.

Qualifications

• Has a minimum of five years business development experience in the technology sector.
• Has successfully navigated and closed large sales with large fortune 500 companies.
• Has significant business training, either via a formal education in business (MBA or B.Com., etc) or through years of business/entrepreneurial experience.
• Has a solid background in the acquisition of new business clients within multiple verticals and a corresponding Rolodex.
• Has already successfully managed the sales and/or marketing of at least one technology (preferably software) product.
• Has a proven track record in deal management and sales closure ratio.
• Has a high level of interpersonal skills, is a team player and can tackle a leadership role.
• Has strong intellectual and motivational capacity; is a creative and innovative thinker.
• Has strong problem solving and analytic skills.
• Passion for software and Linux an asset.
• Has experience navigating strategic technical sales with multiple influencers.
• Demonstrate excellent negotiation and closing skills.
• Able to travel internationally as needed.

Remuneration

• Salary plus commission. Equity & options available

» Apply with cover letter and resume to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it (no phone calls please)

Linux Technical Support Representative (Calgary)

Do you want a challenging and technical role using your technical and customer service skills? Do you like working in a fun environment which values creativity, dedication and teamwork? Do you want to be part of a team that is transforming the course of personal and desktop computing, and is bringing Linux to the mass market? Do you want to be part of a company who has deployed over 500,000 green desktops world-wide?

Today, Userful is changing the fundamentals of how computers are deployed and managed. We believe a key to our success is the individuals who make up our team. Employees are encouraged to share their ideas, get things done and seek the support they need to thrive.

Position Summary

You will be joining our dynamic Customer Support Team as a Linux Technical Support Representative, providing support to our customers, accepting technical escalations in your areas of expertise, liaising with both clients and our software development team, and maintaining technical documentation. You love working with hardware and software, and helping people. You have great communications skills, are diligent, detail-oriented, are eager to share your knowledge and skills with our team, and are a superior troubleshooter.

Primary Duties and Responsibilities

• Provide a superior customer experience through a positive, can-do attitude, and technical expertise.
• Answer incoming calls and emails promptly and professionally.
• Create and manage support cases and follow them to full resolution.
• Accept technical escalations in your areas of expertise, and ensure customer issues are resolved to the customer’s satisfaction.
• Maintain technical support documentation with up-to-date solutions in simple, plain English.
• Train and mentor colleagues in your areas of expertise, encouraging all team members to develop broad proficiencies.
• Liaise with in-house developers to design and document new solutions when new issues present themselves.
• Reproduce errors for new issues, record and document appropriate data to facilitate bug-fixes.
• Help improve departmental practices, tools and performance.

Qualifications

Minimum Qualifications:

• Knows and loves Linux.
• 1+ years troubleshooting and researching issues for which solutions are not readily available in-house.
• Strong software background, especially in Linux distributions.
• Ability to isolate and reproduce software and hardware errors.
• Good communication skills in English, both written and oral.
• Ability to easily communicate technical information with both highly technical people as well as lay-people.
• Ability to focus on tasks at hand in a busy environment.
• Strongly self-motivated, thriving on challenge, driven to succeed.

Ideal Candidates will also have:

• A post-secondary degree in Computer Science or related field is strongly preferred.
• 2+ years Technical Support Experience.
• 2+ years using and supporting Linux systems.
• Past experience taking technical escalations as a Subject Matter Expert, preferably in a software-development company.
• Demonstrated ability to create and maintain technically accurate documentation.
• Demonstrated ability to prioritize tasks in a fast-moving, demanding role.
• Experience teaching or training others.
• Business experience in Customer Relationship Management (CRM) , Issue Tracking, and Operations.
• Passion for computers, technology and Userful’s products and mission.
• Great people skills, with a strong customer-service focus.
• High tolerance for change, as our company grows and develops.
• Resiliency under pressure, with a flexible and reliable work style.

Remuneration

• Salary, full benefits, stock options

» Apply with resume, and optionally a cover letter, to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it (no phone calls please)