DiscoverStation®

DiscoverStation will improve the overall operation and bottom line of your call center through a more efficient and less expensive desktop computing platform. With a consistent track record of over 50% cost savings, and built in security, lock-down and remote management tools, DiscoverStation is uniquely positioned to increase your competitive edge.

Reduce your IT costs by over 50%

Userful's unique unbreakable DiscoverStation managed desktop solution achieves cost savings averaging 54% for your call center.

Daily savings on your IT staff time. Reduce your expenditures on outside consultants or internal desktop support staff with Userful's complete remotely managed desktop solution. Userful's easy to use web based management portals give you full control over your desktops. Userful's support team remotely takes care of all patches, upgrades and updates. Sit back and relax, your desktops are taken care of.

Security and dependability built in. DiscoverStation eliminates the need to add expensive third-party security, dependability, remote management, and control software to your call center desktops. DiscoverStation comes preloaded with these features and everything else you need for a complete call center desktop solution. One vendor, one price, one number to call for support.

Hardware consolidation. Rather than purchasing one computer or thin client for each call agent, DiscoverStation allows anywhere from one up to ten workstations to operate from a single high performance PC. Reducing your hardware investment up to ninety per cent not only saves on up front purchasing costs but also on the your ongoing power, air conditioning and computer disposal costs.

Reduced upfront roll-out cost. Userful's simple monthly or yearly pricing model ensures you're able to make the switch with ease and without a large capital expenditure. Ask about discounts available for multi-year agreements.

A better way to Keeping Your Call Centers Productive and Focused

DiscoverStation's locked down and secure environment ensures your agents remain on task and focused. With DiscoverStation, you easily and effectively prevent agents from downloading or installing software, accessing the Internet, chat or games. Each user logs in via a simple and intuitive interface which can optionally integrate with existing authentication systems. A terminal emulation session begins, your call agents begin work and are able to effectively and easily preform their tasks without distraction.

How it works in Your Call Center

DiscoverStation replaces your current desktop software: the operating system, plug-ins, security and lock-down software. Operators have access to the applications permitted by administrators and can do nothing else on their workstations. Whether you're running a small call center with Skype or a large network of call centers with an established ACD solution we can help lower your IT costs and increase productivity. It's an easy transition: Your agents will have access to all the applications and programs they currently need and use. For more details on how we can integrate with your current call management software, Contact us today.

Green Screen Terminal Emulation Software

DiscoverStation's included terminal emulation client software enables customers to connect securely to terminal-based applications such as data entry and online transaction processing (OLTP) backend systems running a window- or browser- based terminal application.

Userful's approach to terminal emulation provides several key benefits over traditional proprietary hardware and software terminals:

• Enables central configuration and management of terminals
• Future-proofs terminals with a robust and upgradable software-based design
• Replaces expensive or out of production terminal clients with commodity software and hardware
• Optionally deliver secure (SSL and SSH) terminal emulation sessions over standard Ethernet/IP networks
• Provides optional secure browser-based access to terminals and intranets, and SFTP for secure file transfer
• Optionally supports Java-based terminal emulation

Future-proof and compatible

Terminal emulators for the following standard telnet and other protocols are available on DiscoverStation:

• IBM 3270
• IBM 5250
• VT52-525
• BBS-ANSI
• SCO-ANSI
• AT386
• Linux
• AIX Term
• Wyse 50/60
• Telnet
• TVI 925/950
• TVI 955
• Data General
• HP

Userful's terminal emulation solution supports many other protocols not listed here. Contact your Userful representative for details.

How it Compares to Citrix

Along with the high upfront costs of Citrix licenses and deployment, the system requires almost monthly updates and monthly licencing fees. In addition to these high costs, your IT staff needs to intervene and lock down the system to ensure your call agents remain on task.

If you need a solution that's easier to use, has lower up-front and ongoing costs and frees you from the endless cycle of IT support and intervention, DiscoverStation is for you.