Userful Launches New Services and Innovations for Infinity Platform; Shortlisted for Data Visualization Platform of the Year for 2025

Calgary, AB - January 7, 2025 - Userful Corporation, a global leader in mission-critical data visualization, reveals its latest innovations to the Userful Infinity Platform. Designed to empower digitally transforming enterprises, these advancements underscore Userful’s commitment to redefining collaboration and decision-making workflows in the enterprise and changing the future of interconnected data visualization. These breakthrough enhancements have led CIO Review to shortlist Userful’s Infinity Platform as a leading data visualization platform of 2025.

The Userful Infinity Platform is a comprehensive suite of interconnected data visualization tools for both centralized and distributed operations. Through a single platform and single license, users gain access to eight (8) different applications to modernize workplace operations, interconnected across a global footprint. While some enterprises employ only one of these applications, multiple applications can be used together to construct a unique workflow. 

For 2025, our most popular workflow for workplace collaboration and decision-making is Userful’s Quad-Play Workflow for Control Rooms, ideal for NOC, SOC, EOC, and ADT centralized operations:

1. Command Center Video Walls: Userful’s Decisions application powers multi-sourced video walls for viewing critical operations center data. The Decisions engine transforms control room operations by delivering unparalleled real-time data visualization, connecting multi-source data to intelligent displays. This year’s breakthroughs include 1.5x faster processing powered by NVIDIA Blackwell, making Infinity the fastest visualization engine on the market. Infinity most recently achieved over 1,000 simultaneous source streams for one of the world’s largest airports. In addition, Userful has scaled its ability to efficiently multicast Infinity canvases across the globe (on layer 3 networks) for broader organizational visibility. Breakthrough in performance.

1. Operator Workstations: In the same platform suite of services as Decisions, uConduct can power operator-workstations using breakthrough network KVM technology. uConduct now allows operators to create multiple real-time interactive views in cooperation with the video wall or shared canvases. Userful’s uConduct performance now rivals traditional hardware-based KVM solutions that are very costly and disaggregated. uConduct now eliminates the need for expensive operator workstation PCs and reduces failure points while achieving the latency expectations of operations centers (under 100ms). Breakthrough in software.

1. War Rooms: In the same platform, Spaces enables operators to securely bring corporate resources into leading unified comms platforms for urgent decision-making. When rapid response is essential, operators want to book a war room meeting for decision-makers and bring all relevant data sources together in real-time. Userful’s Spaces application with 2024 patented technology now enables unique real-time access and streaming of such sources into either air-gapped, ultra-secure meetings and/or into unified communications sessions (i.e. Microsoft Teams, Zoom, Cisco Webex). Spaces employs novel new image processing tools in combination with WebRTC and RBAC to securely share corporate resources swiftly and create videowall canvases within UM/UC meetings with its GRID Mode. Breakthrough in unified communications.

1. Employee Notifications:  The final Quad-Play control room workflow stage includes its brand new Notifications app, a powerful tool for delivering timely, multi-modal messages across the organization. Centralized management for visual, voice, and text based communications with employees, suppliers, and customers. Infinity notifications unifies corporate notifications with the addition of Dante Audio integration, multizone sound alarms, flexible scheduling, text-to-speech, and robust RBAC security. Breakthrough in centralized workplace communications.

For 2025, our second most popular workflow for workplace collaboration and decision-making is Userful’s Operations Management Workflow, ideal for food/beverage, manufacturing, production, logistics, and fulfillment. It serves as a one-stop platform for operators working across distributed operating environments, providing instant visibility to a multitude of data metric source content from multiple sites and repositories:

1. Datametrics Visualization. Userful’s Trends app enables real-time visualization of multiple data metrics simultaneously with authentication for stringent enterprise security and privacy standards. Userful’s approach is unique in that we maintain secure persistent sessions, rather than the non-real-time “web macro” approach of most digital signage companies (ie. screen captures). Our deep-dive integrations are the broadest in the industry, including new native integrations with Microsoft Power BI enhancements, Microsoft PowerPoint, ServiceNow ITSM, DOMO, Grafana, Tableau enhancements; EPIC ADT; and SAP-SAC (through the SAP PartnerEdge program). Additional integrations using one of Userful’s eight (8) native-compatible integration techniques include Honeywell, Siemens, Fortinet, Genetec, Milestone, NetSuite, Deltek, SYSPRO, Nanoprecise, and Aveva. Breakthroughs for real-time operations with persistence and security.

1. Datametrics Streaming:  Userful’s OpStream app delivers real-time operational data, including dashboards and canvases from Trends or Decisions throughout the organization over the enterprise’s secure network via HLS protocol, enabling secure access across a breadth of devices (tablets, laptops, mobile phones). RBAC and air-gapped streaming enhance security and control. Breakthroughs in workplace collaboration.

1. Leadership Dashboards:  Userful’s uControl app empowers operations leaders to control multi-sourced data visualization across the organization and provides a personal dashboard of operational performance across the many applications and sources monitored by that leader. Whether selecting dashboards and content on video walls, control rooms, or digital signage, uControl makes centralized control easy. For example, one operations leader for a major automotive company chose uControl to provide visibility to the operations of 3 manufacturing plants, across 3 different software applications on a single dashboard, improving operational performance by 5%. Breakthrough in centralized management of operations.

1. Secure Corporate Signage:  Userful’s Engage app, a powerful CDN for digital signage, 100% on the enterprise network. Engage offers easy content creation, customizable templates, and advanced scheduling. The Video Wall Asset Processor optimizes content for video walls, enabling 'forward and store' playback without server players. And without creating internet security vulnerabilities. Breakthrough in secure and flexible signage.

In support of these workflows, Userful’s Infinity Platform ensures that corporate IT departments can deploy and maintain these services centrally, virtualized, and with a full suite of management tools. As of 2025, Userful Infinity can be virtualized into HyperV and VMWare environments. Userful maintains interoperability between its Infinity Platform and a wide range of displays and browsers, including LG webOS, Samsung 6 and later, Sony Bravia, Brightsign players supporting HTML5, and browsers including Chrome, Safari, and Firefox. In addition, Userful continues to lead the industry in Advanced R&D. Userful has patented a new AI-driven tool for the efficient improvement of high-resolution content that will significantly lower the cost and compute resources required for high-quality content delivery across corporations. Powered by DiQP - it utilizes advanced transformers and diffusion AI models to introduce and/or remove compression artifacts within compressed content. 

Last, Userful has augmented its security profile. Userful Infinity Platform and Global Cluster Manager (GCM) are highly secure, SOC 2 certified platforms. The Userful Infinity platform builds on Linux CentOS Stream 9 with advanced network security and is accessed via 2FA offering customers an entire solution with enterprise-grade security for mission-critical environments and data visualization, in distributed worldwide deployments. 

To learn more about the new services and innovations for The Infinity Platform click here. 

###

About Userful

Userful accelerates digital transformation for enterprise IT with a suite of applications on a single platform. Innovating at the intersection of operations technology and unified communications, Userful improves collaboration and productivity for optimized mission-critical and core workflows. Built on IT standards and protocols, the Userful Infinity Platform is centrally managed, scalable, secure, and future-proofed. Its software-defined architecture reduces total cost of ownership (TCO) and eliminates operational silos. Userful partners with leading global companies powering a technology ecosystem that ensures seamless integrations and end-to-end interoperability. A multinational company with headquarters in Austin, Texas, and Calgary, Alberta, Userful supports customers in more than 100 countries around the world.

Media contact:

Alejandro Chirinos

Userful Corporation 

alejandro.chirinos@userful.com