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先进的紧急行动中心

领导平机会如何最大程度地提高运营和资源效率

诸如物联网,机器学习和云计算之类的基于网络的技术正在迅速改变包括关键任务紧急操作中心(EOC)在内的控制和操作中心,从而使它们能够最大限度地提高运营和资源效率。 任何的主要功能 运营中心 包括:

  • 收集,分析和共享关键信息
  • 优先安排和协调各个部门和单位
  • 应对(和预期)风险 
  • 对于EOC:在紧急情况下支持急救人员


Paradigm shifts in networking and technology have been transforming EOC's for years—putting even greater emphasis on operational efficiency, realtime processing, communications between entities, data-driven reporting, and analysis of multiple and varying information streams for qualitative and strategic decision-making.多年来,网络和技术的范式转变一直在改变EOC的地位-更加着重于运营效率,实时处理,实体之间的通信,数据驱动的报告以及对多种多样的信息流进行分析以进行定性和战略决策。 In this blog, we overview how EOC's are adapting to rapid changes—and to the additional challenges raised during COVD 19—to remain highly efficient, prepared, and secure.在此博客中,我们概述了EOC如何适应快速变化以及COVD XNUMX期间提出的其他挑战,以保持高效,充分准备和安全。


硬件与基于软件的控制室

紧急行动中心 EOC收集和分析数据,以向因其独特和特定功能而黯然失色的实体提供全面,优先驱动的及时指导。

EOC通常由多个相互连接的显示器和计算设备组成:一个或多个 电视墙,台式计算机,电信设备和其他设备。 They house numerous operators, managers, first responders, support staff and other authorized personnel who collaboratively manage the operations center, its network, departments, and vital services.他们容纳了众多运营商,管理人员,急救人员,支持人员和其他授权人员,他们共同管理运营中心,其网络,部门和重要服务。 They are secure and usually inaccessible to the general public and are themselves equipped with tight security protocols and measures such as surveillance.它们是安全的,通常是公众无法访问的,并且自身配备有严格的安全协议和措施,例如监视。

运营中心 因此,它的组成部分在组织的大脑和心脏中-在命令的最高位置,对组织的功能至关重要。

最大化关键任务运营的分析


In order to make reliable decisions, emergency operation centers require situational awareness.为了做出可靠的决定,紧急行动中心需要态势感知。 Situational awareness refers to an up-to-date, astute, and preemptive understanding of circumstances.情境意识是指对情况的最新,敏锐和先发的理解。 Most applicable to mission-critical operations, such as those concerning health and defense, situational awareness is beneficial to any process where efficient and tactical decision-making is required.情境意识最适用于关键任务操作,例如与健康和国防相关的任务,对于需要有效和战术决策的任何过程都是有益的。

Situational awareness can be understood in simpler terms with the example of driving a car;以驾驶汽车为例,可以更简单地理解态势感知。 where a driver is simultaneously mindful of road signs and intersections, their vehicle's speed and fuel tank, weather and road conditions, and oncoming traffic in order to safely and quickly travel from point A to point B.驾驶员同时要注意道路标志和交叉路口,车辆的速度和油箱,天气和道路状况以及迎面而来的交通,以便安全,快速地从A点到达B点。

根据定义,紧急行动需要基于环境因素,资源,风险,时间的态势感知和环境,以便做出有意义且有效的决策。

这就提出了一个问题:技术如何帮助紧急行动中心最大化其态势感知?


高级信息

视频和可视化数据是向紧急行动提供态势感知的有效途径。

Since EOCs are top in line of commands, they do not typically analyze or engage with field assets, namely: vehicles, inventories, or technicians.由于EOC在命令中排在首位,因此它们通常不分析或参与现场资产,即:车辆,库存或技术人员。 Instead, they coordinate with departments, government officials, and units: such as first-response teams, school districts, and law enforcement offices.相反,他们与部门,政府官员和单位进行协调:例如第一响应小组,学区和执法部门。

Therefore, EOCs operate on actionable high-level information—that synthesize large streams of data over a state/local region and leverage their access to hundreds and thousands of video systems.因此,EOC在可操作的高级信息上进行操作-可以在州/本地区域上合成大量数据流,并利用它们对成千上万个视频系统的访问。 This high level information can be presented using:可以使用以下方式显示此高级信息:

  • 地理空间报告 或GIS地图来跟踪疾病传播,边境安全,医疗服务,道路和高速公路,天气,野火和空气质量。
  • 数据驱动仪表板 that group and summarize data through key performance indicators (KPIs), benchmarks, and levels of risks.并通过关键绩效指标(KPI),基准和风险级别对数据进行分组和汇总。 They can thus condense and even automate tracking of information such as power supply and energy consumption, volume of emergency calls, movement of traffic etc.因此,它们可以压缩甚至自动跟踪信息,例如电源和能耗,紧急呼叫的数量,交通状况等。
  • 管理和流程报告 协调资源,危机管理流程中各个步骤的状态
  • 视频源 such as CCTV or IP Cameras, or even social media and news channels provide EOCs a natural and real time outlook to supplement their decision making.例如CCTV或IP摄像机,甚至社交媒体和新闻频道都可以为EOC提供自然而实时的前景,以补充其决策。 Within a control center, these feeds are watched by operators to provide the most informative view, such as traffic cameras on arterial roadways.在控制中心内,操作员会观看这些提要,以提供最有用的视图,例如干道上的交通摄像头。


Because information has to be high-level, digestible, and viewable to dozens of professionals, it is almost always visual in nature.因为信息必须是高级的,可摘要的并且对数十位专业人员可见,所以它本质上几乎总是可视化的。 In order for EOCs to make quick and holistic decisions, they tradeoff management for efficiency;为了使EOC做出快速,全面的决策,他们需要权衡管理效率。 delegating execution and more actionable decisions to their subordinate units.将执行和更可操作的决策委派给其下属单位。 While they will have access to most information within the organization, EOCs do not typically analyze raw data such as text documents, spreadsheets etc and instead opt for visual data: images, videos, infographic reports, and flowcharts.尽管EOC可以访问组织内的大多数信息,但它们通常不会分析原始数据,例如文本文档,电子表格等,而是选择视觉数据:图像,视频,信息图表报告和流程图。 Combination of raw visual data (like CCTV streams) and processed visual data (such as KPI reports) maximize situational and contextual awareness.原始视觉数据(例如CCTV流)和处理后的视觉数据(例如KPI报告)的结合可最大程度地提高情境和上下文意识。

EOC可以将其与气象雷达和传感器的数据点重叠,以使用降水/湿度,风速和风向实时收集来预测野火如何传播。 They can then alert local authorities to prepare dispatch, identify areas that require evacuation, and activate incident management systems (IMS) for public alerts.然后,他们可以提醒地方当局准备派遣,识别需要疏散的区域并激活事件管理系统(IMS)以进行公共提醒。 The emergency operation center may also work in conjunction with other organizations, such as the Center for Preparedness and Response (CPR), and Traffic Control Centers (TCCs) to validate their decisions, and optimize resources and public safety.紧急行动中心还可以与其他组织合作,例如准备和响应中心(CPR)和交通控制中心(TCC),以验证其决策,并优化资源和公共安全。

技术如何重塑紧急行动

高分辨率视频,新内容源(如无人机和流媒体),来自手机的实时视频以及技术变化(如计算机视觉和AI)正在极大地增强态势感知能力,并有助于EOC缩短响应时间。

Any EOC investing in new solutions today must prioritize an open platform that delivers maximum flexibility to ensure they can take advantage of all these developments as well as new technologies and solutions that will come online in the future.如今,任何在EOC上投资新解决方案的公司都必须优先考虑一个开放平台,该平台应提供最大的灵活性,以确保他们可以利用所有这些开发以及将来会上线的新技术和解决方案。 A specific example: organizations deploying a video wall for their EOC should not invest in proprietary or specialized hardware.一个具体的例子:为EOC部署视频墙的组织不应投资专有或专用硬件。

The AV industry has moved from hardware-based to software, cloud, and IP-based processing.视音频行业已经从基于硬件的应用转移到了基于软件,云和基于IP的处理。 To maintain service levels now and in the future, to ensure emergency preparedness, provide situational awareness and decrease response times, EOCs need to move to Network and software based models that can be easily integrated with new technologies including AI, computer vision, streaming video and more.为了维持现在和将来的服务水平,以确保应急准备,提供态势感知并减少响应时间,EOC需要转向基于网络和软件的模型,这些模型可以轻松地与AI,计算机视觉,流视频和更多。

对于计算机视觉如何革新企业级控制室和紧急操作中心的网络研讨会,对于那些对高性能,高效和经济高效的控制和操作感兴趣的人来说,这是一个极好的资源。 在下面观看:

Userful公司的 视觉网络平台 是一个基于软件的开放平台,允许EOC部署视频墙和其他显示器,以便为其操作员提供态势感知,并确保EOC的员工能够为现场的第一响应者提供支持。

Userful在显示解决方案领域中是独一无二的 运营中心和控制室 in that embraces an open approach: uses only commercially available off the shelf hardware instead of proprietary or specialized hardware.其中包括开放方法:仅使用现成的现成硬件,而不使用专有或专用硬件。 It uses standard networking protocols, operating on the network in a way that allows IT teams to lock it down and manage it as they do any other traffic.它使用标准的网络协议,以允许IT团队将其锁定并在进行其他任何通信时对其进行管理的方式在网络上运行。 It is a software solution with an API and an open technology approach ensuring a broad array of integrations and ensuring that customers can display any content required.它是具有API和开放技术方法的软件解决方案,可确保广泛的集成并确保客户可以显示所需的任何内容。

下图说明了Userful如何与本地服务器以及视频墙或 LED墙:

有用的内容包括操作员需要的所有功能,以使其直观,轻松地提取内容源-视频,气象图,CCTV素材,新闻流等,并根据需要显示它们 电视墙 Userful支持多窗口,画中画,允许窗口实时拖动。 It is WYSIWYG: a what you see is what you get solution.这就是所见即所得:所见即所得。 This ease of use and flexibility is matched by its unique ability to integrate with third party solutions.这种易用性和灵活性与它与第三方解决方案集成的独特能力相匹配。

For example, Userful integrates with Video Management Solutions such as Network Optix that allow it to leverage Computer vision and advanced AI to deliver real time actionable intelligence to operators.例如,Userful与诸如Network Optix之类的视频管理解决方案集成在一起,从而使其能够利用计算机视觉和先进的AI向操作员提供实时可操作的情报。 For example, this combination allows for machine analyst of thousands of live video feeds using AI to detect a break in or a traffic accident or an assault.例如,这种组合允许机器分析人员使用AI检测成千上万的实时视频,以检测闯入,交通事故或袭击。 When the machine analysis identifies an incident of interest it will display that video (and the preceding few seconds of video) on a video wall.当机器分析识别出感兴趣的事件时,它将在视频墙上显示该视频(以及视频的前几秒)。 No human eye needs to continually scan those video feeds for an alert and operators don't need to wait until an incident is reported.无需人眼就可以连续扫描这些视频源以获取警报,操作员无需等到事件报告后即可。 This is the power of a computer vision solution which is easily integrated into the Useful platform for better situational awareness, improved response times and reduced operational labor.这是计算机视觉解决方案的强大功能,可轻松集成到有用的平台中,以更好地了解情况,缩短响应时间并减少操作劳动。

Userfu的开放技术平台和Rest API确保客户可以添加当前EOC所需的解决方案,以及将来可能需要的解决方案。 这正是杰斐逊县紧急行动中心转向Userful的原因。 911中心主任Rob Herrington表示:“灵活性对我们非常重要。我们不断发展并添加新工具,例如无人机视频监控和911通话期间的电话视频流传输,并拥有可支持我们的视频墙可以想到实施,这是非常强大的事情”。 

要了解有关杰斐逊县为何选择Userful以及他们如何利用其灵活性的更多信息, 观看此网络研讨会.

Userful对网络的使用以及对AV的开放技术方法还确保了在视频流的传输和共享方面的灵活性。 Userful支持远程访问,并允许远程管理员监视EOC视频墙上的内容,甚至与之交互。 This ensures cross departmental collaboration.这样可以确保跨部门的协作。 In a Municipal EOC for example, staff in the mayor's office, the fire department or the police department could all be given access to allow view only or even interactive access to the video wall in the EOC and the content displayed on it.例如,在市级EOC中,可以给市长办公室,消防部门或警察部门的工作人员全部访问权限,以仅查看甚至交互访问EOC中的视频墙及其上显示的内容。

Userful的灵活性和基于网络的体系结构确保了它也可以支持此要求。

有用是EOC寻找视频墙或电视墙的解决方案 LED墙 满足他们今天的需求,这也确保他们能够添加新的解决方案,功能并采用新技术来提高对未来的态势感知。 


有用:基于软件的解决方案


Userful公司 is a leading provider of visual applications, with customers encompassing a broad range of mission-critical organizations—including NASA, American Red Cross, United Nations, Jefferson County 911, SpearTip, and others.是视觉应用程序的领先提供商,客户涵盖了许多关键任务组织,包括NASA,美国红十字会,联合国,杰斐逊县XNUMX,SpearTip等。 Our award-winning Visual Networking Platform is a single software tool for large and security-driven organizations to manage their display infrastructure across numerous locations worldwide.我们屡获殊荣的Visual Networking Platform是一个单一的软件工具,供大型和受安全性驱动的组织在全球多个位置管理其显示基础架构。

我们基于软件和基于浏览器的EOC平台允许操作员拖放工具在几乎所有数字显示(包括:视频墙,数字标牌,信息亭和公共计算机)上(重新)配置仪表板,报告,数据馈送。企业级分析,报告和协作功能。

了解Userful的软件解决方案如何通过以下方式将部署紧急操作中心的总成本降低多达40%: 预订我们一位专家的免费咨询.

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